Restoration Hardware is less trustworthy than Walmart


rh

When a presumed reputable company like Restoration Hardware has a sale, and they say the sale will end on a specific date, most believe this to be true.  RH had a “sale” going on that “ended” on February 10, 2014.  One of the sale items was a somewhat expensive linen sheet set in various bedding sizes, and colors.  A friend of mine had received them recently and had them on her own bed, and on the bed in her guest room.  I experienced these sheets on a recent visit to her house and was amazed. They truly are a unique and awesome item if you love your bed and don’t mind spending a few bucks on it.

Because of the cost, I was hesitant, but I really wanted these sheets.  I received an email from Restoration Hardware on February 10, REMINDING me that the sale was ending on that day.

I bit the bullet and placed my order.  I didn’t want to miss out on the sale price, or possibly experience a lack of color choices.  I order the sheets.

The next day, I happened to check the RH web site and guess what?  The sale had been extended for “one more day”. They specifically stated that the sale was extended to February 11.

I sent an email to Restoration Hardware Customer Service asking what the deal was and why were they actively participating in such low-class tactics.  I expect more from them.  I didn’t use those words; I was much more diplomatic, but I was clear about how I felt.  I never received a reply.

Now it’s February 12 and guess what.  Not only is the sale STILL going on, but the wording about the sale being “extended” has been removed.  After my email, the “end date” of the sale suddenly vanished.

For those of you who hold Restoration Hardware in high regard (as I used to), let me tell you that they are no different than any other retailer.  Amazingly, even Walmart ends a sale when they say it’s going to end.  I have purchased items from Walmart for our business, at times, because they had the best price.  But their sales do end.

So if Restoration Hardware has lower standards than WalMart……….

UPDATE:  I received an email reply from Tricia Lavy in Customer Care at Restoration Hardware a short time after I wrote this posting, who said (and I quote exactly) ” Please be assured that the extension of this promotion was a last minute decision, and the promotion was extended an additional day to provide our customers with one last opportunity to take advantage of the sale. It was never our intention to make you feel misled by our recent decision to extend the promotion. ”

This was written to me TWO days after the “sale” had ended, and ONE day after the “extended” date, yet the sale continued.  Now it is February 13th.  Day three since the sale ended and TWO DAYS after the “extension”.  Guess what?  The “limited time sale” CONTINUES.  Restoration Hardware continues to mislead consumers.

Advertisements